This policy explains when an order can be cancelled and the limited circumstances in which money is returned. It forms part of our Terms & Conditions and does not affect rights you have under the Consumer Protection Act, 2019.
The short version
- All sales are final. We do not offer refunds.
- We do not accept returns or exchanges, including on bottles that are still sealed.
- An order can be cancelled only before it is dispatched.
- If an item reaches you damaged, faulty or not what you ordered, we will put it right.
No refunds
Fragrance is a hygiene-sensitive product. Once a bottle has left our facility we cannot resell it or verify what has happened to it, so we do not take it back and we do not refund it.
In particular, we do not refund or exchange because:
- you changed your mind, or the scent did not suit you;
- the fragrance develops differently on your skin than you expected;
- the scent does not last as long on you as you hoped;
- the item was bought during a sale or a promotion;
- the packaging was opened, or the seal or shrink wrap was broken.
Fragrance is subjective. If you are unsure which scent to choose, message us on WhatsApp before you order and we will help you pick.
Cancelling an order
You can cancel an order any time before it is dispatched. Contact us on +91 96190 55665 with your order number and we will cancel it and return what you paid.
Once the parcel has been handed to the courier the order cannot be cancelled, changed or recalled, and refusing delivery does not entitle you to a refund.
When money is returned
These are not exceptions to the policy above. They are situations where we have not delivered what you paid for:
- We cancel your order — because the item is out of stock, a price or description was published in error, or we cannot verify the payment or the delivery address.
- Your PIN code is not serviceable by our courier partners.
- A payment problem — you were charged and no order was created, or you were charged more than once for the same order.
- The item arrives damaged, faulty or wrong. Photograph the outer box, the seal and the bottle, and contact us within 48 hours of delivery. We will send a replacement. If we cannot replace it, we will return what you paid, including shipping.
Claims reported after 48 hours, or without photographs of the parcel as received, cannot be assessed and will not be accepted.
How money reaches you
- It goes back to the original payment method. We cannot redirect it to a different card, account or wallet.
- Approved amounts are released within 7 to 10 working days. How quickly it appears after that depends on your bank or card issuer.
- For a cash-on-delivery order we will ask for bank details in writing and transfer the amount by NEFT or IMPS.
- Where an order qualified for free shipping and is cancelled after despatch charges were incurred, the actual shipping cost is deducted.
Contact
ARROMELLE LLP, 26E Wing, Building No. 2, N.G. Suncity Phase 1, Thakur Village, Kandivali East, Mumbai 400101, Maharashtra, India.
Phone and WhatsApp: +91 96190 55665.
