How AROMYTH orders are packed, dispatched and delivered. This policy forms part of our Terms & Conditions.
Where we ship
We ship across India. If your PIN code is not serviceable by our courier partners we will contact you and refund the order in full.
We do not ship internationally at present. Fragrance contains alcohol and is treated as restricted goods by most carriers, which also means some couriers will not carry it by air to certain PIN codes; where that applies, delivery may take longer by surface.
Dispatch
Orders placed before 14:00 IST on a working day are usually dispatched within 2 working days. Orders placed on Sundays or public holidays are processed the next working day.
Delivery time
Once dispatched, typical delivery times are:
- Mumbai and Maharashtra: 2 to 4 working days
- Other metros: 3 to 6 working days
- Rest of India: 5 to 9 working days
These are estimates from our courier partners, not guarantees.
Shipping charges
- Free shipping on orders above Rs. 1,499.
- Rs. 79 flat rate on orders of Rs. 1,499 or below.
The exact charge is shown at checkout before you pay.
Tracking
We despatch through Shiprocket, which hands your parcel to one of our courier partners — Blue Dart or Delhivery. The partner is chosen by which one services your PIN code fastest, so you cannot pick one at checkout.
We send a tracking link by SMS or WhatsApp when your parcel is handed to the courier. Tracking can take up to 24 hours to start updating, and you can also track directly on the carrier’s own site using the same number.
Packaging
Every bottle ships sealed, boxed and cushioned. If the outer packaging arrives visibly damaged or the seal is broken, refuse the delivery if you can, photograph it, and contact us the same day.
Failed and delayed deliveries
- Couriers normally make up to three delivery attempts. Please keep the phone number on the order reachable.
- If a parcel returns to us undelivered because the address was incomplete or nobody accepted it, we will refund the order less the actual shipping cost incurred.
- If a parcel is not delivered within 12 working days of dispatch, contact us and we will raise a trace with the courier.
Address changes
Tell us before dispatch and we will change the address. Once a parcel is with the courier, the address cannot be changed.
Questions
Phone or WhatsApp +91 96190 55665, Monday to Saturday, 10:00 to 18:00 IST.
